Friend Questions: "Hey Ashley, how are you today?"
Answer: "Oh like you care!"
Or... something like that. Imagine if your employee is having a bad day and they have a conversation similar to that with a client or customer. Now if this happens, you should ask, wonder, be concerned about, and try to help in whatever reason your employee gives you for their "case of the Mondays".
As a manager or supervisor of people, it is vital that your attitude is a good one not only towards your job and the clients, but the people you supervise. Many times I have heard this in response to a question about employee recognition:
"Why should I recognize them? They should recognize they are lucky to have a job!! HA!" (insert evil laugh)
Just kidding about the evil laugh.
But really, if this is the attitude that one is going to take in regards to treatment of their employees, you should be prepared for a slow upward movement in the trajectory of your business, or no movement at all. People need to feel appreciated. Appreciation motivates employees to receive more praise and they will continue to do those desired actions in order to do so. No one has ever said they feel too appreciated. Have they?
Take pride in your employees and they will take pride in their work and their attitude towards your clients and customers. Don't let the opportunity to recognize their work go by because it could be a lost opportunity to build your business and retain a great client as well. Be enthusiastic, appreciative, and motivating to your employees, and hopefully they will have very few cases of the "Mondays".
